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Your personal data and your privacy in our GP practices

General

The AVG is the new law to protect privacy and personal data. Under this law, an organisation working with personal data has certain obligations and the person whose data belongs to it has certain rights. In addition to this general law, specific rules apply to privacy in healthcare. These rules are stated, among others, in the Medical Treatment Agreement Act (WGBO). These privacy regulations are intended to inform you of your rights and our obligations under the AVG and the WGBO.

Molenweg Medical Centre

Our GP practices may process various personal data about you. This is necessary to treat you medically properly and necessary for the financial settlement of the treatment. In addition, processing may be necessary for, for example, combating serious danger to your health or to comply with a legal obligation (e.g. mandatory reporting of an infectious disease under the Public Health Act).

The duties of general practice

Under the AVG, the GP practice where you are registered is the data controller for the processing of personal data that takes place in the practice. The practice complies with the resulting obligations as follows:

  • Your data are collected for specific purposes for healthcare provision, effective management and policy, and to support scientific research, education and information. In principle, no processing takes place for other purposes.
  • You will be informed that personal data about you will be processed. This may be done by your healthcare provider, but also through a leaflet or through our website.
  • All staff within the GP practice where you are registered have undertaken to treat your personal data confidentially.
  • Your personal data is properly secured against unauthorised access.
  • Your personal data will not be kept longer than necessary for proper care. For medical data, this retention period is in principle 15 years (from the last treatment), unless longer retention is necessary, e.g. for the health of yourself or your children). This is at the discretion of the practitioner.

Your rights as a data subject

You have the following rights:

  • The right to know whether and what personal data about you is being processed.
  • The right to inspect and copy that data (insofar as it does not violate the privacy of another person).
  • The right to correct, supplement or delete data if necessary.
  • The right to request (partial) destruction of your medical data. This can only be met if keeping the data is not of significant interest to another person and the data does not have to be kept under a legal regulation.
  • The right to add a self-declaration (of a medical nature) to your file.
  • The right to oppose the processing of your data in certain cases.

If you wish to exercise your rights, you can make this known verbally to the GP practice where you are registered; you will receive a form. Your interests may also be represented by a representative (such as a written proxy, or your guardian or mentor).


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Telephone accessibility

Practices are very busy. The phone is red hot at many times and the consulting hours are overcrowded. We are aware that you sometimes have to wait a long time on the phone and also sometimes have to wait before you can come to the surgery. We prefer not to do this either.

The demand for care is currently very high. We do our best to help everyone as much as possible.

Should I go to the doctor?
Determine within one minute whether you need to see a GP: www.moetiknaardedokter.nlĀ 

Are you already familiar with our digital consultation service?
On weekdays between 09:00 and 16:00, you can speak to an acting GP via a video link. These consultations do not require an appointment and you do not need to visit the practice. Take a seat in the digital waiting room.

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